Effective Date: 20th June 2024
This Privacy Policy explains how Lumora Beauty collects, uses, stores and protects your personal information when you visit our website, place an order, or contact us.
By using our website or submitting your order details, you agree to the collection and use of your personal information as described in this Privacy Policy.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
- Full name
- Phone number
- Email address
- Delivery address
- Order details
- Payment method
- Messages or enquiries sent to us
- Website usage data, such as pages visited, device information, cookies and browser data
We collect this information only when it is needed to process your order, provide customer support, improve our website, or communicate with you regarding your purchase.
2. How We Use Your Information
We may use your personal information to:
- Process and confirm your order
- Arrange delivery through our courier partner
- Contact you regarding your order, delivery or tracking number
- Provide customer support
- Improve our products, website and customer experience
- Send order-related updates
- Prevent fraud, misuse or unauthorised transactions
- Comply with legal, regulatory or business requirements
For Cash On Delivery orders, your contact and delivery details may be used to arrange shipment and delivery confirmation.
3. Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:
- Courier or delivery partners, such as Ninja Van
- Website, hosting, checkout or order management service providers
- Payment or order processing partners
- Customer support or fulfilment team
- Authorities, if required by law or regulation
These parties are only given the information needed to perform their services.
4. Cookies and Tracking
Our website may use cookies, tracking pixels or similar technologies to improve your browsing experience, understand website performance, and show relevant ads or promotions.
You may disable cookies through your browser settings, but some parts of the website may not work properly without them.
5. Data Protection
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.
However, no online system is completely secure. By using our website, you understand that information shared online carries some level of risk.
6. Data Retention
We keep your personal information only for as long as necessary for order processing, delivery, customer support, business record-keeping, legal or regulatory purposes.
When the information is no longer needed, we may delete, anonymise or securely dispose of it.
7. Marketing Communication
We may contact you about promotions, product updates or special offers if you have provided your contact details to us.
You may opt out of marketing messages at any time by contacting us or replying to our message with an opt-out request.
8. Access, Correction or Withdrawal of Consent
You may contact us to request access to your personal information, correct inaccurate details, or withdraw your consent for us to use your personal information.
Please note that withdrawing consent may affect our ability to process your order, provide delivery updates or support your request.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites.
Please review their privacy policies before providing any personal information.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
11. Contact Us
For any questions about this Privacy Policy or your personal information, please contact us:
Email: znglobalventures.hq@gmail.com
WhatsApp: +601154449533
Website: www.lumorabeauty.com